Returns & Exchanges

Due to the perishable nature of our luxury chocolate, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

1

Inspect Your Delivery

Examine your chocolate immediately upon arrival to ensure the temperature-controlled packaging and luxury bars have remained intact during transit.

2

Document Issues

If you notice heat damage, broken seals, or incorrect items, please take clear photographs of the product and the shipping box within 48 hours.

3

Contact Concierge

Email our customer care team with your order number and supporting photos to initiate a claim for a replacement or store credit.

4

Resolution Process

Our team will evaluate your claim within 2 business days and, if approved, will expedite a fresh shipment to your address at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing